Returns & Exchanges

How Returns Work

We want you to be happy with your order. Because of the intimate nature of many of our products, returns are subject to the hygiene rules below. All returns must be arranged with our team first so we can guide you.

Change of Mind

For reasons of hygiene and for your protection, intimate products that have been opened, used, or removed from sealed or protective packaging cannot be returned for a change of mind.

For unopened items in their original packaging, request a return within 3 days of delivery. Privyuae covers return shipping for approved returns. Contact our team within this period to request the return and confirm eligibility before sending the item back.

Damaged, Incorrect or Faulty Items

If your item arrives damaged, is not what you ordered, or is faulty, please contact us within a reasonable time of delivery with your order number and a photo or description of the issue. We will arrange a replacement or a refund as appropriate.

How to Request a Return

Contact us at support@privyuae.com or on WhatsApp at +86 19719627942 and include your order number, the reason for the return, and any supporting information. Please do not send items back before we have been in touch.

1. Send your order number and describe the issue. Include a photo when it helps explain a damaged or incorrect item; avoid including personal details in the photo.
2. Our team reviews the issue and confirms eligibility and any return or replacement arrangements.
3. Follow the agreed instructions. If a refund applies, confirm the method with our team before returning the item.

Return Delivery

Our team will confirm the return address and the courier or postal return instructions. Return shipping for approved returns is paid by Privyuae. Please contact us before sending the parcel so we can arrange the return.

Refunds

Because every order is paid in cash on delivery, refunds are issued through an agreed method such as a bank transfer or store credit, rather than a card refund. Eligible refunds are processed promptly once the returned item has been received and confirmed.

Exclusions

Opened or used intimate products cannot be returned for a change of mind. Products damaged through misuse are not eligible for return or exchange. All returns must be arranged with our team before the item is sent back.

Questions

For any questions about returns, contact our team at support@privyuae.com or on WhatsApp at +86 19719627942 .